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CUSTOMER SERVICE

RETURN, EXCHANGE AND ORDER CHANGE POLICY

RETURNS & EXCHANGES

For safety reasons, all ammunition sales are final. Any product containing ammunition is non-returnable and non-exchangeable. Please check your specific firearm to ensure you order the right caliber. Other merchandise may be returned for a full refund within 90 days. 


RETURN PROCESS (EXCLUDES AMMUNITION) 

For all questions regarding returns, please contact Customer Service at sales@cheeterz.com.


CREDIT PROCESSING TIME

Most returns are fully refunded in 3-5 days after we receive and process the return. It may take longer for the credit to appear in your account depending on your bank. 


DAMAGED OR INCORRECT ITEMS

If you received a damaged, defective, or incorrect item, CFA will ship you a replacement of the exact item upon receipt of the damaged or defective item. We will send you a return-shipping label for the return. To request a return authorization, please go to your account, and select the option to request a return authorization for your purchase, or you can send an email to marketing@cheeterz.com 


RETURN SHIPPING COSTS

If a return is due to a CFA error, we will pay return shipping costs. Otherwise the customer is responsible for any return shipping costs.  If CFA is replacing a defective or incorrect item, CFA will ship you a replacement item at no shipping costs


ORDER CHANGES

Once your submitted order has been processed and shipped, we can not change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy.